1. Eligibility for Refunds

If the Service is not right for you, Cutpace refunds the payment for the first billing period of a subscription upon your request, provided both of the following are met: the request is sent within 7 calendar days of the first subscription charge; and you have received no more than two finished reels in that time. Such a refund is issued in the full amount of the payment, no questions asked.

Requests outside these conditions (sent after 7 days, more than two finished reels, or a payment that is not the first subscription charge) are reviewed case by case, taking into account the scope of services actually rendered. Refunds required by applicable law are honoured in all cases.

2. Refund Window

The guaranteed refund window is 7 calendar days from the first subscription charge. Cancelling auto-renewal is not a refund: you can do it in your account at any time, it stops future charges, and access under the paid plan remains until the end of the current billing period.

3. How to Request a Refund

You request the guaranteed refund under Section 1 independently in your account, from the payment history against the relevant charge. If the conditions in Section 1 are met, the refund is processed automatically, without writing to support.

If the account does not accept the refund (the window has expired, more than two finished reels have been received, the payment is not the first subscription charge, or a dispute is open on the payment), write to [email protected] from the email address of the account, stating your account details and the reason for the request.

4. Purchases Through Link

Some purchases are sold through Link: the checkout page names Link as the seller, and the merchant of record is Sold through Link, LLC, a payment service of Stripe ("Link"). The guarantee in Section 1 applies to these purchases in full and is requested in the account in the same way.

In addition, Link, as the seller, may review a request and refund the payment under its own rules within 60 days of the purchase. To ask Link about such a payment, reply to the receipt Link sent you or contact Link support at support.link.com. A payment that Link has already refunded is not refunded by us a second time.

5. Right of Withdrawal for Consumers in the EU and the UK

If you are a consumer in the European Union or the United Kingdom, you may withdraw from a purchase within 14 days of it without giving a reason. To withdraw, request a refund as described in Section 3 or write to [email protected].

If you asked for the Service to start during those 14 days and then withdraw, the payment is refunded minus an amount proportionate to the Service provided before you told us. The right of withdrawal ends once the Service for the period has been provided in full, or once a finished reel has been delivered to you, provided you expressly agreed to the Service starting during the withdrawal period and acknowledged that you would lose the right in this way. For a purchase through Link, Link applies the withdrawal period as the seller.

During the first 7 days the guarantee in Section 1 applies first, because it returns the full amount.

6. Processing Time

Approved refunds are processed to the original payment method within the period required by applicable law and the payment provider's rules.

7. Non-Refundable Items

Except where Section 5 or applicable law requires otherwise, refunds do not apply to: services already rendered beyond the guarantee in Section 1 (including reels already assembled and exported); unused plan allowance when you voluntarily stop using the Service after a billing period has started; or any usage explicitly excluded elsewhere in these Terms.

8. Chargebacks

Please contact support before initiating a chargeback with your bank or card issuer: most billing issues can be resolved directly and faster this way. For a purchase through Link, disputes about the payment are handled by Link as the seller.

9. Changes to This Policy

We may update this policy. The effective date of the current version is shown at the top of this page.

10. Contact

The guaranteed refund is requested in the account, as described in Section 3. For other refund questions, contact [email protected]. For a payment sold through Link, you can also contact Link, as described in Section 4.